Introduction

Our return policy is designed to help businesses resolve product-related concerns while encouraging fair and direct communication between buyers and sellers.

Because Alipata connects independent businesses, manufacturers, wholesalers, suppliers, and buyers, return and refund conditions may vary depending on the supplier, product category, order agreement, and applicable business terms.

Eligibility for Returns

A buyer may request a return or resolution when:

• Products received are significantly different from the agreed specifications.
• Items arrive damaged or defective.
• The quantity delivered does not match the confirmed order.
• Products do not meet the quality standards agreed upon between the buyer and supplier.

Return Conditions

To support a smooth and efficient return process:

• Buyers should inspect products upon delivery and report issues as soon as possible.
• Return requests should include order details, product photos, and a clear description of the issue.
• Products may need to be returned in their original condition and packaging where applicable.
• Buyers and suppliers should agree on return shipping arrangements and associated costs.

Supplier Responsibilities

Suppliers registered on Alipata are expected to provide accurate product information, deliver products according to agreed specifications, and work professionally with buyers to resolve genuine concerns.

Buyer Responsibilities

Buyers are encouraged to:

• Review product information carefully before placing orders.
• Confirm specifications, quantities, prices, and delivery terms with suppliers.
• Communicate clearly with suppliers before making purchasing decisions.

Refunds and Resolutions

Depending on the circumstances, buyers and suppliers may agree on suitable solutions including:

• Product replacement
• Partial refund
• Full refund where applicable
• Alternative product arrangement
• Other mutually agreed solutions

Dispute Support

If buyers and suppliers are unable to resolve an issue directly, Alipata may provide guidance and support to help both parties reach a fair solution.

Our goal is to promote safe, reliable, and professional business transactions while protecting the interests of both buyers and suppliers.