Term and Conditions

Use of this website is governed strictly by the following Terms and Conditions

Last Updated April, 2022

This document is an electronic record in terms of National Information Technology Development Agency Act, 2014 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the National Information Technology Development Agency Act, 2014. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Welcome to the www.alipata.com website (the "Site"). These terms & conditions ("Terms and Conditions") apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. This website is owned and operated by Alipata Company Limited. For the purposes of this website, "seller", "we", "us" and "our" all refer Alipata.com



Use of the Alipata.com Website is available only to persons who can form legally binding contracts under Uganda governing laws. If you are a minor i.e. under the age of 18 years, you are not eligible to register as a member of Alipata.com and shall not transact or use Alipata.com website. As a minor if you wish to use or transact on Alipata.com, such use or transaction may be made by your legal guardian or parents who have registered as users of Alipata.com. Alipata.com reserves the right to terminate your membership and refuse to provide you with access to Alipata.com if it is brought to Alipata.com’s notice or if it is discovered that you are under the age of 18 years.

Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.

We grant you a non-transferable, revocable and non-exclusive license to use this Site, in accordance with the Terms and Conditions of Use, for such things as: shopping for personal items sold on the site, gathering prior information regarding our products and services and making purchases. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance.

If you use Alipata.com, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete that Alipata.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, Alipata.com has the right to indefinitely suspend or terminate or block access of your membership with Alipata.com and refuse to provide you with access to the Website. 

When You use the Website or send emails or other data, information or communication to Alipata.com, You agree and understand that You are communicating with Alipata.com through electronic records and You consent to receive communications via electronic records from Alipata.com periodically and as and when required. Alipata.com may communicate with you by email or by such other mode of communication, electronic or otherwise.

You accept that the information contained in this website is provided “as is, where is”, is intended for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way constitute either a representation or a warranty or a guarantee.

Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

Membership on Alipata.com is free. Alipata.com does not charge any fee for browsing and buying on Alipata.com. However, Alipata.com reserves the right to charge fee and change its policies from time to time. In particular, Alipata.com may at its sole discretion introduce new services and modify some or all of the existing services offered on Alipata.com. In such an event Alipata.com reserves, without notice to You, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee and related policies shall automatically become effective immediately once implemented on Alipata.com. Unless otherwise stated, all fees shall be quoted in Ugandan UGX. You shall be solely responsible for compliance of all applicable laws including those in Uganda for making payments to Alipata.com.

Use of alipata.com

You agree, undertake and confirm that your use of Alipata.com shall be strictly governed by the following binding principles:

You shall not host, display, upload, modify, publish, transmit, update or share any information that: 
(a) belongs to another person and to which You does not have any right to. 
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" or misleading in any way. 
(c) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; 
(d) harasses or advocates harassment of another person; 
(e) involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming"; 
(f) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous; 
(g) infringes upon or violates any third party's rights [(including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity]; 
(h) promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; 
(i) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); 
(j) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; 
(k) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
(l) contains video, photographs, or images of another person age 18 or older without his or her express written consent and permission or those of any minor (regardless of whether you have consent from the minor or his or her legal guardian).
(m) tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable Codes of Conduct or End User Access and License Agreements) to the Sites or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Sites or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
(n) engages in commercial activities and/or sales without Alipata.com's prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" items related to the Sites. Throughout this Terms of Use, Alipata.com "prior written consent" means a communication coming from Alipata.com Legal department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization;
(o) solicits gambling or engages in any gambling activity which Alipata.com, in its sole discretion, believes is or could be construed as being illegal; 
(p) interferes with another user's use and enjoyment of Alipata.com Website or any other individual's user and enjoyment of similar services; 
(q) refers to any website or URL that, in the sole discretion of Alipata.com, contains material that is inappropriate for the Alipata.com Website or any other Website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.
(r) harm minors in any way;
(s) infringes any patent, trademark, copyright or other proprietary rights or  third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items; 
(t) violates any law for the time being in force; 
(u) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(v) impersonate another person; 
(w) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information; 
(x) threatens the unity, integrity, defense, security or sovereignty of The Federal Republic of Uganda, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. 
(y) shall not be false, inaccurate or misleading; 
(z) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. 

You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. Alipata.com reserves the right to bar any such activity.

You shall not attempt to gain unauthorized access to any portion or feature of Alipata.com website, or any other systems or networks connected to Alipata.com Website or to any Alipata.com’s server, computer, network, or to any of the services offered on or through Alipata.com Website, by hacking, password “mining” or any other illegitimate means.

You shall not probe, scan or test the vulnerability of Alipata.com website or any network connected to Alipata.com website nor breach the security or authentication measures on Alipata.com website or any network connected to Alipata.com Website. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to Alipata.com Website, or any other customer of Alipata.com, including any Alipata.com account not owned by you, to its source, or exploit Alipata.com Website or any service or information made available or offered by or through Alipata.com Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by Alipata.com Website.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of Alipata.com Website or Alipata.com’s systems or networks, or any systems or networks connected to Alipata.com.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Alipata.com on or through the Website or any service offered on or through the Website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Alipata.com or others.

Solely to enable Alipata.com to use the information you supply us with, so that we are not violating any rights you might have in Your Information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in Your Information, in any media now known or not currently known, with respect to Your Information. Alipata.com will only use Your Information in accordance with the terms of use and Alipata.com’s Privacy Policy.

From time to time, you shall be responsible for providing information relating to the items or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such items or services so as to mislead other Users in any manner.

You shall not engage in advertising to, or solicitation of, other users of Alipata.com to buy or sell any products or services, including, but not limited to, products or services related being displayed on Alipata.com or related to Alipata.com. You may not transmit any chain letters or unsolicited commercial or junk email to other users via Alipata.com. It shall be a violation of these Terms of Use to use any information obtained from Alipata.com in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of Alipata.com without Alipata.com’s prior explicit consent. In order to protect our users from such advertising or solicitation, Alipata.com reserves the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period which Alipata.com deems appropriate in its sole discretion.12. You understand that Alipata.com has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Alipata.com Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

Alipata.com reserves the right, but has no obligation, to monitor the materials posted on Alipata.com website. Alipata.com shall have the right to remove or edit any Content that in its sole discretion
violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right of Alipata.com, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE Alipata.com WEBSITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect the views of Alipata.com. In no event shall Alipata.com assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on Alipata.com. You hereby represent and warrant that you have all necessary rights in and to all Content you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information

Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through Alipata.com, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Alipata.com shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on Alipata.com.

It is possible those other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on Alipata.com and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of Alipata.com, and that the recipient may use such information to harass or injure you. Alipata.com does not approve of such unauthorized uses but by using the Alipata.com Website you acknowledge and agree that Alipata.com is not responsible for the use of any personal information that you publicly disclose or share with others on Alipata.com. Please carefully select the type of information that you publicly disclose or share with others on Alipata.com.

Alipata.com shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of People, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).


These Terms and Conditions of Use shall be interpreted and governed by the laws in force in the Federal Republic of Uganda. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Uganda and to waive any objections based upon venue.


In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions of Use or revoke any or all of your rights granted under the Terms and Conditions of Use.

Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part.

Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination.

If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Alipata Contracting Company Uganda Limited in operating the Site, your sole and exclusive remedy is to discontinue using the Site.


You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions of Use to any third party is prohibited unless agreed upon in writing by the seller.

We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Use to any third party.


All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, price and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on Alipata.com is owned, controlled or licensed by or to Alipata.com, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms of Use, no part of Alipata.com and no Content may be copied, reproduced, re-published, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Alipata.com’s express prior written consent.

You may use information on Alipata.com products and services purposely made available by Alipata.com for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (collectively, "Content"). Such Content will become the property of Alipata.com and you grant Alipata.com the worldwide, perpetual and transferable rights in such Content. Alipata.com shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Content you provide. You agree that any Content you post may be used by Alipata.com, consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and you are not entitled to any payment or other compensation for such use. 



You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. You agree that if you are unsure of the meaning of any part of the Terms and Conditions of Sale, you will not hesitate to contact us for clarification prior to making a purchase.

These Terms and Conditions of Sale fully govern the sale of goods and services purchased on this Site. No extrinsic evidence, whether oral or written, will be incorporated.


We are determined to provide the most accurate pricing information on the Site alipata.com to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. In the event that we are unable to provide the services, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products. All product prices displayed on the website are tax inclusive.  Prices are reflected in local currency, that is, UGANDA CURRENCY (UGX).


Alipata.com Company Limited PAYMENT PROCESS FOR ALL SERVICES. We make use of stripe payments and PayPal for all the services rendered through the webApp for users. All credit and debit cards are accepted which include Visa, MasterCard, American Express, mobile money Discovery, T/T, online bank payment, online transfer, western union e.t.c for payments you make through the Service

NB: Please never pay to any person account claiming to represent us.


We also operate a marketplace which is open for third-parties to sell their products on our website. None of the products listed on the alipata Marketplace are owned or sold by us, neither are we involved in the actual sale transaction between the buyers and sellers on the alipata Marketplace.

The buyer and seller agree that we would be held free from any liability in contract, pre-contract or other representations in tort, for all transactions conducted on the Alipata Marketplace.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in ugx.  You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. 

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.


This Site alipata.com is for delivery of products to customers both globally and within Uganda through our delivery agent like DHL, ARAMAX. UPS AND EMS. i.e we deliver worldwide. We make every effort to deliver goods within the estimated timescales set out on our Site; however, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence. After the completion of order from our website, we shipping to order destinations within 7days.

You agree not to hold the seller liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms and Conditions of Sale if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.


We at alipata.com commend you for your purchase. We are committed to ensuring your experience with us is always a pleasant one. 

Products may be returned for a full refund or exchange under the following conditions:

1.      Items must have been purchased within the last 7-10 days.  

2.      Returned items must be accompanied by the original receipt.

3.      Products must be in saleable condition, which is defined as meeting the same standards as a newly manufactured/sourced product and they must be unused, and in the original, undamaged/intact packaging with all applicable accessories and components. alipata reserves the right to examine the products to determine salability and validate the return. 

This policy gives you specific right that may be complemented by local law.


Some products are non-returnable including but not limited to perishable products. All products that are non-returnable will be clearly indicated on our website. If a product is nonrefundable, we may contact you prior to fulfilling your order, advise you of the refund restrictions and offer you the option to cancel.

By law, we cannot accept returns of prescription products for reuse or resale. However, products that are returned as a result of an error made by alipata.com will be refunded.



Any errors or omissions in any catalogue, sales literature, price list, invoice or documentation or information issued in print or posted online by alipata.com which is available electronically on our website, from time to time shall be subject to correction without liability on alipata.com part. Alipata.com reserves the right to correct all or any errors or inaccuracies and change or update information on this website at any time without notice, including prices and availability of products.


All items purchased from Alipata.com are made pursuant to a shipment contract. This means that the Risk of Loss shall remain with Alipata.com until the item is transferred to You. In the event that the items are damaged after receipt, the risk falls on the customer.


Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Site to info@alipata.com or to our office at BMK Ho plot 2,4 wampewo Avenue, Kololo Kampala.

Popular Frequently Asked Questions (FAQ)

Is the Buy Online Pick up in Store option available at all Alipata.com?


How do I determine my pickup store?

       When ordering, you will be required to choose the store location of your choice.

How will I know when my order is ready for pick up?

       You will be notified via email, what’s app or text when your order is ready for pick up.

Where should I go to pick up my order once I arrive at the store?

       You should proceed to the clearly marked pick up location within the store.

Why do I need to provide my phone number when placing an order online?

What if I can't pick up my order at the store, can I authorize someone else to pick up my order?

       For your protection, only you or a pre-authorized pickup person may pick up your order. During online checkout, simply provide the name and email address of the person who will pick up your order. Providing this information allows us to send the pickup in store order notification email or message directly to you as well as your pre-authorized pickup person.

  1. What do I or my designated pickup person need to bring to the store to pick up my order(s)?

           For easy order pickup, please bring the following with you to our office

    1.  A government-issued photo ID   
    2.   Your order number or the pick up in store notification email, text or what’s app message.


    What if I need to cancel my order?

           To cancel an online order pending pickup, visit ‘My Account’ or ‘Track Order’ to see your order details and click on the ‘Cancel Order’ button to cancel an entire order or individual items of an order online. You may during opening hours contact us via email, what’s app or telephone the branch where the order was placed to cancel an order(s).  


    What if I need to return an item(s) that I ordered?

           To return any item(s), simply bring your order receipt with you to any alipata.com location. This policy does not apply to prescriptions or contact lenses. Please refer to alipata return policy for details.


    Can someone else return my order?

           Yes, provided it’s done according to alipata return policy